Frequently
Asked
Questions
How accurate are the product images and swatches on Palm Bay Beauty site?
Due to variances among color monitors and screen settings, the colors of the product images that appear on your screen may not be the exact same as they are in real life.
These colors are provided as a guide only.
What currency does Palm Bay Beauty use?
All of Palm Bay beauty product and shipping prices are in CDN as a standard
Are Palm Bay Beauty products cruelty free?
Gluten-free
Sulphate-free
Paraben-free
Vegan
Are Palm Bay beauty products FDA approved
We work with a large network of manufacturers in Canada and the United States and require them to be FDA compliant. Since we work with a large network of manufactures we don’t have one certification we can provide, however we can confirm all of our partners are FDA compliant.
How do customs and duties work with Palm Bay Beauty?
All of our products are manufactured and shipped from Canada. Duties and taxes are calculated based on the end destination of the package. Typically, there are no taxes applied to Canada or US-destined packages, however EU-destined packages may incur VAT.
If any customs duties may apply you are responsible for paying them.
What is the shipping time for products?
We have worked hard to find you the fastest shipping in the industry (while keeping costs low!)
Canada & USA: 8 – 14 business days
Global: 10 – 23 business days
We may ship your order in multiple shipments. Tracking details are provided once items are shipped.
When will I see my rewards points in my account?
Rewards points will appear in your account once your order is Completed and Shipped to you.
What is your return policy?
You can read more on Returns in our Terms & Conditions